How can we help?

For account, application, employer, moderation, or accessibility assistance, email info@prolexrecruitment.com. Include the affected account email and a short description, but never send your password or verification code.

Account access

Use “Forgot password?” on the sign-in page. If a verification email does not arrive, check spam, confirm the address, then request one new message after the cooldown.

Applications

Candidates can review or withdraw eligible applications in Applied Jobs. Employers can manage stages and interview details from their candidate workspace.

Messages and documents

Only conversation participants can open private attachments. If a document fails, confirm its supported type and size, then retry on a stable connection.

Employer verification

Employers can upload a business registration document from Company Profile. Extraction creates a review draft only. A Prolex administrator must inspect the original document and manually approve or reject verification.

Safety and reports

Use the report action on a job, candidate, or conversation. Administrators can review private messages only after a conversation participant submits a report.

Service availability

Review the platform status page before reporting a widespread outage.